Despatch & Delivery

We endeavour for most orders placed before 1:00pm (Monday-Friday) to be despatched from our warehouse the same day, subject to stock availability and any security checks, via Business Post or our couriers.

Carriage charges on all items shipped by Displaze are charged by weight. The table below shows the typical charges for a shipment based on weight and how fast your want to receive the product.

UK Shipping

We offer a choice of four services for UK addresses (charges include 17.5% VAT):

< 1 kg < 2 kg < 5 kg < 10 kg < 20 kg
UK Mail £ 14.40 £ 16.80 £ 19.19 £ 19.19 £ 25.19

< 1 kg < 2 kg < 5 kg < 10 kg < 20 kg
Courier (upto 3 days) £ 14.40 £ 16.80 £ 19.19 £ 19.19 £ 25.19

< 1 kg < 2 kg < 5 kg < 10 kg < 20 kg
Courier (next day)* £ 14.40 £ 16.80 £ 19.19 £ 19.19 £ 25.19

< 1 kg < 2 kg < 5 kg < 10 kg < 20 kg
Courier (next day before noon)* £ 26.40 £ 28.80 £ 31.19 £ 31.19 £ 37.19

* Orders have to be placed before 12am for next day delivery.

For all deliveries please ensure you provide a delivery address where someone will be available to sign for your order.

Orders placed after 1:00pm during the week or at weekends may be processed and despatched the following working day.

Notes:

Pre-orders for products not currently in stock and will ship as soon as stock is available - therefore a separate P&P charge will apply to each pre-ordered item.

Please also note that during times of peak seasonal demand (for example Christmas, Easter etc) there may be a slight delay in the despatch of your order, so please check our homepage for details and allow extra time for delivery.

Please allow a couple of extra days delivery time for orders to Scottish Highlands & Islands or Northern Ireland. Please note we cannot deliver orders to PO Box addresses.

Overseas Orders

Please note that while we display the approximate USD and Euro amounts for products featured on our website, when you pay with a credit card you will be charged in Pounds Sterling and your credit card will be debited in your own currency. The actual exchange rate used for the transaction (and thus the final amount in your local currency) will be determined by your credit card company. (Please also note that if you place a pre-order with us the exchange rate may vary significantly from the time you place the order to the time when we charge the transaction to your credit card.)

All orders delivered to international addresses are usually delivered our international courier partners. You can expect to receive your items within 3-14 working days after you have placed your order, depending on which country you are ordering from. PO Box Address are not allowed by these couriers.

EU Shipping

We ship by Federal Express. The charges for this are below and include 17.5% VAT.

< 1 kg < 2 kg < 5 kg < 10 kg < 20 kg
Air Mail Signed for, upto 2Kg only, supplements may be required for large items £ 15.00 £ 18.00 £ 29.99 £ 35.99 £ 50.99

< 1 kg < 2 kg < 5 kg < 10 kg < 20 kg
Courier - 2 to 3 days typ. £ 22.00 £ 24.00 £ 25.99 £ 35.99 £ 50.99

ROW Shipping

If you live outside of the European Union we will be pleased to ship your order by your preferred courier account if you have one. If you do not have an account with a courier then contact us for a quotation on shipping goods via one of our chosen couriers, normally DHL, Federal Express or UPS.

< 1 kg < 2 kg < 5 kg < 10 kg < 20 kg
UPS Standard - 2 to 3 days typ. £ 32.00 £ 44.00 £ 55.99 £ 55.99 £ 120.99

< 1 kg < 2 kg < 5 kg < 10 kg < 20 kg
UPS Express - next dayish £ 62.00 £ 74.00 £ 105.99 £ 155.99 £ 220.99

Complaints

We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

If you feel you have a complaint you wish to make please e-mail us at customerservices@displaze.com or call our Customer Service team on +44-(0)1296-469770.

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